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Front Desk Agent Job In Braintree, Massachusetts

Julkaistu 2021-11-25
Vanhenee 2021-12-25
ID #763336729
Free
Front Desk Agent Job In Braintree, Massachusetts
United States, Massachusetts, Braintree,
Julkaistu November 25, 2021

Työn yksityiskohdat

Työn tyyppi: Full time
Sopimustyyppi: Permanent
Palkan tyyppi: Per annum
Ammatti: Front desk agent


⇐ Edellinen työ

Seuraava työ ⇒     

Kuvaus

About Us:

Designed for a comfortable, seamless travel experience, Hyatt Place Boston / Braintree provides you with lifestyle conveniences to help you feel right at home. Located 15 minutes from many things to do in the Boston area, our Braintree hotel is central to city attractions. Nearby are hometown favorites like the JFK Presidential Library & Museum and New England Aquarium or catch a game at Fenway Park.



What makes working with us great? We celebrate our associates’ success monthly with Town Hall meetings, we hold department specific contests and incentives, we create excellent opportunities and support career advancement, and share in World of Hyatt Associate Benefits which include discounted room nights at any Hyatt branded hotel or resort worldwide! Come join our friendly, professional, and supportive team, today!



We value U.S. military experience and invite all qualified military candidates to apply.



Overview:

Assist guests with arrival and departure from hotel, while providing positive guests experiences.



Responsibilities:

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.



Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.



Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.



Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.



Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.



Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.



Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.



Comply with attendance rules and be available to work on a regular basis.



Perform any other job related duties as assigned.



Qualifications:

High school diploma or equivalent required, and college degree preferred.



Hotel experience preferred.



Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.



Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.



Ability to stand and move throughout front office and continuously perform essential job functions.



Ability to access and accurately input information using a moderately complex computer system.



Ability to observe and detect signs of emergency situations.



Ability to establish and maintain effective working relationships with associates, customers and patrons.



Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.



Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!



For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Vacation programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.



 



Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.



                                                                                                                                



HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



⇐ Edellinen työ

Seuraava työ ⇒     

 

Ota yhteyttä työnantajaan

    Työnantajan tiedot

    Hyatt Place Braintree
    Rekisteröitynyt October 7, 2017

    Mainos

    Pikahaku:

    Sijainti

    Kirjoita kaupunki tai alue

    Kategoria


    Luokan tiedot:

    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.


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    Source: https://en.wikipedia.org/